Webhosting
For Boutiques
Somehow, some way pageBuzz has
become one of the top choices for boutique websites and small
boutique style businesses. In 2006 we created a few hundreds
ready to go boutique templates that helped support the huge
number of boutiques looking for website hosting solutions.
Of course, our amazing
ecommerce and online shopping tools are a big part of the draw
but also our own work within the boutique marketplace with
websites like craftersbuzzcom which has now become a second home for ETSY sellers
to advertise their stores.
Since we worked with thousands
of crafters and artists when we opened and built a huge base of
customers selling home based handmade products it has become a
big part of our technology.
Small crafters and artists
wanted different tools, different features that normal retailers
and they needed it cheaper than average ecommerce customers. The
also had a unique look they wanted, sometimes with a primitive
country style, sometimes a rustic style and other times with the
look of modern art.
They forced us to
meet broader challenges and provide for a more diverse market.
In the process we seemed to
have created the exact perfect balance for small boutique style
stores and businesses online. We have the right graphics, the
right ecommerce tools ad the cart is uniquely set up to manage
small quantities and limited items even at the product option
level without separate stock numbers.
So having a web clearance
section is very easy and lets stores liquidate stock without
worrying about overselling items. Or having limited quantities or
sizes can be sold without hassle.
It is the attention to detail
that makes or online tools so appealing to Boutiques with gift
certificates and wish lists and the tools that make selling
product and marketing much easier.
For example, we
have the ability to add coupon codes. So lets say you want to
offer 10% discount with the coupon, no problem. Or even set a
coupon to be worth $5 if they spend over $50 total.
But coupons don't stop there,
you can assign coupons to a group of items using the group
discounts. So you can have coupons for buy one item get one free,
or buy one and get one for 50% off or most any combination you
desire.
Of course you can promote
sales on items without coupons as well and have those values
automatically applied to every sale.
So running a promotion on
candles or soaps where you buy 2 and get one free is no problem
even though you sell other items like clothes or purses that may
not be included in the sale.
It seems like the small
boutique store have more ideas than most brick and mortar
retailers and they helped us reach into those ideas and create a
shopping cart that would support it.
Another great tool
is the affiliate program
The affiliate program is fully
integrated and works with very little effort or set up. This
allows anyone to pay commission to affiliates for sales that they
refer. In the case of the home based stores, they just want to
reward their friend and pay a 5% or 10% commission in exchange
for them advertising their product on each others websites.
While in the case of retail
store they want a couple thousands affiliates promoting their
products on blogs, websites and offline as well. The affiliate
program provides an automated system where affiliate can sign up
and track their sales.
For the merchant, just set a
payment period and export the payment log into your book keeping
program and print commission checks. It is all very clean, simple
and efficient.
But very few people
understand the concept of running affiliate marketing
programs and that is where the 7 day a week support is vital.
Being able to get help when you decide to have a sale or run
an affiliate program.
Just because the tools are
included in the website does not mean you will know how to use
them when you need them. So being able to call a live person
could be the difference between having the sale or not having the
sale. If you don't know how, most people just don't do it.
But we provide a unique
unlimited support system that will help configure your cart for
the promotions and events you want to have.
Of course when you host
website for a bunch of home based businesses the big problem is
the owners don't really understand or have any business
experience. In many cases, they are starting their first business
and sometimes it is nothing more than a granny knitting socks in
her spare time and selling them. Or a stay at home mom that wants
to make extra money hand making Christmas ornaments.
Whatever the case is, we often
find ourselves talking about marketing, legal issues and taxes.
We seem to end up being the go to resource for all things
business and after dealing with thousands of them we have become
business experts. So we help as much as we can not only with the
websites but with as much information as we have available.
We find ourselves
being business mentors and not just support helping people
understanding their websites.
Small businesses make things
harder, make us work harder and demand more for less. Larger
store just go with what you have and don't make waves while the
home businesss selling soaps with 100 different scents needs
unique tools to accommodate their lack or resources, cash and
products. They don't have the money to buy expensive software or
programs that support tens of thousands of SKUs or Stock Numbers,
they just run their business by product names and colors but they
still demand the same tracking, inventory control and
accountability.
It was very difficult when we
started because so many people had so many different ideas and
trying to incorporate all of those ideas into an easy to use
ecommerce system was just not possible or logical.
For example, I
spent 2 years arguing with people that I would not allow them
to mix up the items randomly in the shopping cart pages. The
wanted different items to show up rather than the same items
on the default page. I told them over and over it just wont
work and then finally after all the fights I added it in
spite of my knowing it was ridiculous.
Then people call me and
say, hey, this is ridiculous. Each page you go to has
different items, so when people are shopping they can't see
all of the items, it is just a random mess.
Yes, finally, showing the
people made them understand. When customers complained about
random pages, they got the picture. But in the process I lost
loads of customers that felt if I would not give them that
ability, they would go someplace else that would.
Some of the battles are won
and some are lost. I lost that one because my customers could not
see that they were wrong and that is on of the down sides of
working with inexperienced retailers.
But the benefits are equally
as great. Working with all types of businesses from wood carvers
to artists painting watercolors and oil paints, artists creating
pottery and ceramics, artists crating metal sculpters and garden
art, seeing art at the highest levels and helping those artists
sell their products to huge markets and share their amazing work
with the world.
We get to impact
peoples lives in a good way and at the end of the day that is
more important than making money.
We feel good about what we do
and provide and people are happy with our product and service. We
are not over charging people and we have a great profit margin so
everybody wins and that is our goal. We think people will stay
when everybody wins and they think they are being treated fairly.
Without the small business,
that is not even a concern for most host because they just keep
taking advantages of fat cash cow businesses that have to pay
their bills or lose their websites.
But for us, we need our
customers to stay in business and to make money for us to get
paid, so it is more of a struggle for us and we have to support
them with more than just website building tips to make that
happen.
After 10 years of
working with boutique style businesses, ebay sellers, etsy
sellers and similar retail shops we really do have a great
program in place and our customer base in the boutique website
hosting market continues to grow more and more each and every
year.
If you run a boutique shop,
take a look at our online demo, the tools we offer and give us a
call. Lets talk about what we can do for you, what we can provide
and more importantly, what you need out of your own website.
If it is a fit, great, if not,
we will tell you from the first minute that we cannot support
your business and it wont do what you need. We believe in being
honest, fair and helpful, I don't think you will find that same
philosophy on our competitors websites.
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